Check our shipping information here

Refund/returns information:

We cannot refund any Hello Cups, Hello Discs, Hello Undies, Hello Pads, Hello Wash, Hello Lube, Hello Liners or Hello Go which have been used or if the packaging has been opened. 

If for some reason we've managed to muddle up your order, send us an email to hello@helloperiod.com and we'll sort it out pronto.

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out. 

We want your decision to purchase Hello Period products to be the best move you've ever made. Please check our size guides before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com. 

After your order ships, you will receive your tracking info via email. If you haven't received a notification, please check your spam folder. We ship Monday - Friday. We're a small team and appreciate your patience. If for some reason we've managed to muddle up your order or you have a question around shipping or delivery, send us an email to hello@helloperiod.com. 

Please choose carefully. While we do accept returns the box must be unopened and sealed. The customer is responsible for the cost of return freight to the warehouse which dispatched the order.

For hygiene reasons, we cannot refund any Hello Period product that has been used or if the packaging has been opened.

We take quality control seriously. If for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com and include photos so we can look into it pronto.

No. We ship direct from our USA warehouse so you do not have to pay extra duties or tariffs AND your order will arrive faster!

Yes, our USA customers can claim a refund via HSA/FSA. Menstrual cups, menstrual discs, reusable pads, period underwear, and menstrual cup and disc wash washes are all HSA/FSA eligible under the CARES Act. However, because we are not a USA-based business, you cannot use your HSA/FSA card at checkout so will need to claim your purchase back with your receipt.

We offer shipping insurance; this provides cover in the event of loss or damage to your order while in transit. Should loss or damage to your order occur prior to delivery to the shipping address provided, we will be able to provide you with compensation or replacement products depending on the specific circumstances. If products arrive but have been damaged in transit, we will ask for photo evidence in order to properly assess and process your claim.

Please note that our shipping insurance does not cover theft of parcels once delivery has been confirmed by the local postal service provider. In this instance you would need to make a claim directly with the service provider. We also highly recommend that you use the most secure delivery address possible to avoid potential issues with theft.

Also we cannot accept responsibility for missing parcels due to an incorrect shipping address being provided. Please double check the shipping address you have entered to ensure it is correct when you finalise your order with us.

If you have any questions regarding our shipping insurance option, please don’t hesitate to contact us hello@helloperiod.com

Hello Discs are made from German-engineered, USP Class VI silicone - one of the most trusted materials in the medical industry. It's ISO 10993 certified, which means it has passed rigorous testing for long-term use inside the human body.

USP Class VI is the gold standard of medical silicone classification. It requires extensive testing, including systemic toxicity, irritation, and implantation studies. It’s the level required for things like implants, surgical devices, and products that stay inside the body for hours or even days.

ISO 10993 is an international safety benchmark used to determine how materials interact with the human body. Certification under ISO 10993 ensures that the silicone is non-toxic, hypoallergenic, and completely biocompatible for mucosal use (i.e. safe for vaginal use).

While some brands claim to use ‘medical-grade silicone’ in their menstrual discs, unfortunately, the term (and the period product market in general) is not tightly regulated, and many products on the market use low-quality silicone that may ‘technically’ be medical grade, but doesn’t meet the highest safety or biocompatibility standards.

If a brand doesn’t clearly state where their silicone comes from or which certifications it meets, that’s a red flag. Your vagina deserves better than vague claims and sub-par materials.

Hello Discs are manufactured in our ISO-certified factory in China. The Hello Disc is FDA registered.

The Hello Disc menstrual disc is the result of a dream-team collaboration. Hello Period founders Robyn McLean and Mary Bond, a registered nurse, teamed up with renowned menstrual cup and menstrual disc guru, Kim Rosas of Period Nirvana to design the Hello Disc. Kim has tried virtually every menstrual disc on the market and felt there was a need for a disc that was easier to remove. And so Hello Disc was born!

The Hello Disc menstrual disc is a handy ‘one size fits most’ design. The 68mm rim of the Hello Disc is designed to fit most users. It offers more capacity than regular tampons, sanitary pads, or menstrual cups (the Hello Disc holds up to 50ml - the equivalent of approx. 10 regular tampons or pads!).

Why one size?

The vaginal fornix (where the Hello Disc sits) is frequently the same size from one person to another which is why our menstrual disc is a handy ‘one size fits most’.

Also, because the Hello Disc™ sits higher than a menstrual cup and tucks behind the pubic bone, it’s much easier to have a ‘one size’ option with menstrual discs. 

Yes, you can enjoy no-mess period sex with your Hello Disc in place! As your Hello Disc menstrual disc sits high and behind the pubic bone, it doesn’t get in the way of penetration. You shouldn’t be able to feel a thing with your Hello Disc in during play. No more laying down towels or period sex laundry! We recommend emptying your Hello Disc in advance.

 IMPORTANT:

**The Hello Disc is NOT intended to be used as contraception and will not prevent pregnancy. If you wear your Hello Disc during sexual intercourse and condoms are your sole method of birth control, remove your Hello Disc - the disc has not been tested against condom use and friction may create a micro-tear in the condom.**

While menstrual cups and menstrual discs are both designed to collect your period blood, the key difference between them is where they sit inside the body and how they stay in place. Menstrual cups sit in the vaginal canal and stay in place with suction. Menstrual discs sit slightly higher, in the vaginal fornix and are held in place by tucking behind the pubic bone. If you have an IUD, we'd recommend using a Hello Disc.

Check out our comparison video, here.

Capacity - The Hello Disc™ will hold up to 50 ml (our L cups hold 29.5 ml). That’s equal to around 10 regular tampons or pads.

Material - Hello Cups are made from medical-grade TPE, Hello Discs are made from medical-grade silicone.

Position - Menstrual cups sit lower in the vaginal canal. The Hello Disc™ tucks behind the pubic bone.

Suction - Hello Cups suction when in position. The Hello Disc™ does not use suction - instead, it sits in place. (This makes the Hello Disc™ a great choice if you have an IUD!)

Sizes/Cervix heights - Hello Cups come in 3 cervix heights and 3 different sizes. The Hello Disc™ is great for all cervix heights (just adjust the tab as you need to) and comes in a handy ‘one size fits most’.

The patented double-loop tab design makes the Hello Disc the easiest menstrual disc to remove. It also means it can be removed without mess (sometimes this might take a bit of practice!) The double tab can be worn different ways depending on what you find most comfortable. Unlike many other menstrual discs on the market, the Hello Disc is made the highest quality, German-engineered, USP Class VI silicone - one of the most trusted materials in the medical industry. It's ISO 10993 certified, which means it has passed rigorous testing for long-term use inside the human body.

USP Class VI is the gold standard of medical silicone classification. It requires extensive testing, including systemic toxicity, irritation, and implantation studies. It’s the level required for things like implants, surgical devices, and products that stay inside the body for hours or even days.

ISO 10993 is an international safety benchmark used to determine how materials interact with the human body. Certification under ISO 10993 ensures that the silicone is non-toxic, hypoallergenic, and completely biocompatible for mucosal use (i.e. safe for vaginal use).

While some brands claim to use ‘medical-grade silicone’ in their discs, unfortunately, the term (and the period product market in general) is not tightly regulated, and many products on the market use low-quality silicone that may ‘technically’ be medical grade, but doesn’t meet the highest safety or biocompatibility standards.

If a brand doesn’t clearly state where their silicone comes from or which certifications it meets, that’s a red flag. Your vagina deserves better than vague claims and sub-par materials.

The Hello Disc has won several design awards and is FDA registered.

The Hello Disc is suitable for anyone who prefers internal period products. It sits higher than a menstrual cup so you will want to be comfortable about inserting it and pushing it up.  It can be worn for hours at a time and can be used during exercise, swimming and overnight. Get in touch with us at hello@helloperiod.com if you have questions additional questions about whether Hello Disc menstrual disc is suitable for you!

Thanks to the patented double-looped design, the Hello Disc menstrual disc is designed to be easily removed with one finger and to be mess free. It is possible that you will nail this the first time you try, or it may take a little practice! As you remove the disc, you want to aim for the contents to empty backwards, away from your hand.

With proper care your Hello Disc menstrual disc will last for years. Ideally, you should look to replace your Hello Disc at least every 5 years. The Hello Disc is made from premium medical-grade silicone which is silky smooth and safe for use in the body. Follow the care instructions and keep your disc away from sharp objects - and your family dog or cat who have been known to steal them as chew toys!

Generally speaking, menstrual cups and menstrual discs are suitable to use with a retroverted or retroflexed uterus.

The vast majority of people with a retroflexed uterus find that they can use period cups (adjusting the positioning to accommodate the cervix position) or discs (by giving the rim which is closest to the spine a small upwards flick to fit the rim into position).

Measuring your cervix is easy. Because your cervix can move during your cycle, for the most accurate results, we recommend following the below steps on day 1 - 3 of your period. 

Step 1:  Wash your hands 

Step 2:  Insert a finger into your vagina and feel for your cervix (sometimes a gentle sweeping action will help find it). Your cervix will feel a bit like the tip of your nose - kinda soft and springy.

Step 3:   Take note of how far your finger is in and then remove it. Measure the length against a ruler. 

Step 4:   Check your measurement with our guide below to determine your cervix height.

PRO TIP: Measure your cervix when you are in the shower!

You can find more information here.

With proper care your Hello Cup will last you around five years. There are no set rules around when you should replace your cup. If you want to replace it every year, that is fine too.

Between uses we recommend storing your cup in one of our organic cotton storage bags and / or somewhere out of direct sunlight with good air circulation.

Hello Cups are made from medical-grade TPE (thermoplastic elastomer). They are hypoallergenic and free of BPAs, silicone, rubber and latex. Colours used are certified food grade and comply with EU and FDA standards. Hello Cups are vegan certified.

Yes! Hello Cups are vegan certified. Hello Cups do not contain animal products and are not tested on animals.

Hello Cups are the perfect travel companion! We wish we'd known about cups when we were backpacking around the world! Not only will you have more money to spend but you'll have more room in your bags and you'll never be caught short no matter where in the world you are!

Yes! If they are comfortable inserting a menstrual cup (it's a simlar process to inserting a tampon), then absolutely. Users can start using Hello Cups from when they first get their period. Our small size ('S') Hello Cup is our recommended starting point for teens. Hello Cups can be worn for swimming, sports and overnight. Some websites suggest menstrual cups may interfere with the hymen. Essentially inserting a cup is no different to inserting a tampon. The hymen will stretch and / or break naturally at some point, not necessarily during sex. Some people prefer not to use cups or tampons for personal or cultural reasons.

The risk of getting TSS (toxic shock syndrome) while using a menstrual cup is extremely low. TSS is a rare but serious condition caused by toxins released by the bacteria Staphylococcus aureus. Symptoms include fever, chills, dizziness, fatigue, muscle aches, or rash. If you experience any of these symptoms – remove your Hello Cup™ and seek medical advice. Ensure you do not leave your cup in for more than 12 hours to keep yourself safe. TSS can only occur if the toxin enters your bloodstream. This can happen if you have an abrasion – which could be caused by sex, nails, tampons or cups being inserted without sufficient vaginal lubrication. If you are aware you have an abrasion, avoid wearing your menstrual cup (or tampon) until it has healed. Wash your hands before and after changing your cup. 

Unlike most brands of period underwear, Hello Undies can safely be tumble dried on a low heat, which allows for quick turnaround between wear. They are reusable absorbent and leakproof and perfect for people wanting a convenient, reliable and environmentally friendly way of managing their periods, light bladder leakage or even for postpartum care. They are super absorbent - holding the equivalent of five pads. They can be worn alone or as backup to your Hello Cup or Hello Disc.  Also, unlike many other brands, we don’t use a polyurethane plastic layer so there will be no ‘crackly’ sound when you move around!

To ensure our products meet our expectations, our period underwear will not be the cheapest on the market but cheaper alternatives often come with hidden costs in terms of quality, duration, and sustainability. We want your Hello Undies to last and to make your periods easier to manage so it’s vital they are made well. The factory we work with is independently audited each year. To protect against child labour, no employees are aged under 18.  Our manufacturer manages the factory and production themselves to ensure quality and transparency, instead of outsourcing components of the manufacturing process.. The annual audit process ensures they meet international Business Social Compliance Initiative best practice across areas including ethical behaviour, waste minimisation, workplace health and safety, decent working hours and fair remuneration.

Our leakproof period underwear is able to absorb the same amount as up to 5 regular tampons or pads. They are great for work, school and overnight.

The materials used in our period underwear ensure they will stand the test of time and provide leakproof peace-of-mind.

Outer layer - 78% polyamide, 22% elastine

Inner, absorbent layer - 97% polyester, 3% elastic.

Hello Undies are made in an ethically-run factory in China, owned directly by our manufacturer to ensure our ethical and quality standards are met.

To work effectively, it’s important that period underwear fits snugly. We recommend measuring yourself before ordering. Our sizing categories are based on international standards and can be used as a general guide, but actual measurements are more likely to result in the perfect fit.  Measure around the widest part of your hips and buttocks, keeping tape parallel with the floor, then consult our chart.

Six pairs should see you through an average menstrual cycle with one load of washing in the middle. If you have a heavy flow you might need to change them more often, so you’ll need more. If you’re using them to manage light bladder leakage, we suggest the same amounts as a starting point. 

Our leak-proof period underwear stands the test of time! You should get at least two years of amazingness from them - saving you heaps of moolah and giving you some serious kudos with Mother Nature by diverting hundreds of single use period products from the world’s landfills with each pair.

No. Our period underwear are independently lab tested and are free of potentially harmful substances such as PFOS or PFOA, AZO dyes, organic compounds, DMFu and CMR. They have Okeo-Tex Standard 100 accreditation and do not contain harmful chemicals. Our manufacturer has a strong focus on making their textiles safe for consumers and kind to the environment. With these goals in mind, they have sought to avoid significant chemical processes during manufacturing, which is why they dye their yarns prior to textile knitting, rather than once the textiles have been created. This approach uses less processing, resulting in lower PH levels that ensure consumers are not adversely impacted when wearing the textiles over their sensitive body parts. Hello Undies are made from hypoallergenic materials to ensure they're kind to your skin. 

Our Hello Pad and Liner range has been designed to replace single-use sanitary pads and panty liners. Not only are they reusable but they have higher capacity and are more slimline that their disposable cousins - something we know you will love!

Our period pads and liners are made using leading-edge absorbent and leakproof fabric technology. The seams are sealed to give you leak-free performance you can rely on.

Our reusable, absorbent and leakproof Hello Pad range is designed for people looking for a more comfortable, reliable and environmentally friendly way to manage their periods. They can be used for light bladder leakage and postpartum care too.

Hello Pads are super thin and hold more than single-use pads thanks to their advanced, absorbent fabric technology. The adjustable stainless steel metal domes and the silicone design on the underside of each pad ensures they stay put. And the best bit? They won't make a crackling sound when you move!

Our Fresher Than A Daisy liners are designed to replace single-use panty liners. They're a great option for daily wear, for the gym or for light spotting, these liners are so thin and discrete you won't know you're wearing them.

Our pads and liners are designed to be easy care - simply rinse with cold water after wear and put in the washing machine.

It will depend our your flow and personal preferences. Our Hello Pad range has higher capacity than most single-use pads.

Our Ride or Die pads will hold 30ml which is the the same as six regular tampons. For most people, one pad see them through a full day - meaning they are a great option for school or work.

Our Overnight Success pads hold 60mls and are longer in length. We've designed them specifically for heavier flows and overnight wear.

If you have a light flow or are looking for a 'backup' for your menstrual disc or menstrual cup, then our Fresher Than A Daisy liners are a good choice.

Eight pads should see you through an average menstrual cycle with one load of washing in the middle. If you have a heavy flow you might and change your pads regularly, you might want to have up to ten pads on rotation. If you are using our pads for light bladder leakage or incontinence, we'd also recommend having 8 - 10 pads on rotation.

Yes, we'd recommend our Overnight Success pads for heavy flows. They perform like a maxi pad but without the bulk! Designed with extra length at both the front and back, each Overnight Success pad holds 60mls - the same as six super tampons.

Yes, our Hello Pad range can be used for light incontinence or bladder leakage. Hello Pads are also great to use during pregnancy and after pregnancy when you might experience leaks when you cough, sneeze, laugh or lift something heavy.

Wash your pads or liners before you use them for the first time to activate the absorbent technology.

Our pads and liners can be hand or machine washed.

After use, give them a quick cold rinse until the water runs clear, then put them in the washing machine with the rest of your laundry on a cool wash. Use your ordinary washing powder or liquid. Do not use bleach, fabric conditioner or antibacterial sprays.

No. Our Hello Pad and Liner range have Oeko-Tex Standard 100 accreditation and do not have any harmful chemicals added. The fabrics we use are independently lab tested to ensure they are free of potentially harmful substances such as PFOS or PFOA.

Don't let the thinness of our pads and liners fool you! These beauties are super absorbent and leakproof.

Our Ride or Die pads are able to absorb up to 30ml - the same as 6 regular tampons.

Our Overnight Success pads absorb up to a whopping 60ml. Perfect for heavy flows, overnight or postpartum.

Our Fresher Than A Daisy liners absorb 10ml and are a perfect everyday panty liner that is whisper thin and comfortable. Perfect for gym workouts and light spotting too.

Period swimwear uses clever technology to let you swim with confidence when you’re on your period.

These swimsuits contain multiple built-in layers designed to absorb menstrual blood while keeping water out. The top layer of the gusset will wick moisture away from the body and into the absorbent core which is designed to lock it in. A waterproof outer layer then prevents anything from leaking out. 

The materials used in Hello Swim ensure that your swimsuit will stand the test of time and provide leakproof peace-of-mind.

Main body: 240gsm 80% Nylon+ 20% Spandex（Waterproof）
Lining: 190gsm 82% Polyester+18% Nylon（Waterproof）
Gusset: Top layer: 100% Polyester; Middle: 280gsm 88% polyester+12% Nylon; Leakproof layer: Breathable TPU

OEKO-TEX® STANDARD 100 certified products have been laboratory tested with strict scientific standards to protect your health.

Hello Steamy is a steam steriliser. It will sterilise your cup or disc in four minutes. Just add water, plug it in and press the button. Hello Steamy will automatically shut off when finished.

Yes, you can just push the button and walk away and let Hello Steamy do it's thing! After just a few minutes Hello Steamy will automatically turn off and your menstrual cup or menstrual disc will be sterilised.

Yes, most other brands of menstrual cups and menstrual discs will fit in Hello Steamy. However, check the measurements of your product against Hello Steamy first.

Hello Wash is perfect for all your sustainable period products - including menstrual cups, menstrual discs, period underwear and washable pads / liners. It’s even great for hands. Kind of an all-round cleaning superstar, if you ask us - and the fact it looks super pretty sitting next to the basin is an added bonus too. We love us a bit of practical mixed with cute! Use a small blob on the item you want to clean, lather it up with cold water and rinse thoroughly. Unscented. Made in Aotearoa, New Zealand with love. Not tested on animals. The Hello Wash tube is made from sugarcane.

Ingredients: Water, Aloe Barbadensis, Leaf Extract, Lauryl Glucoside, Sodium Coco-Sulfate, Glycerin, Benzyl Alcohol, Citric Acid, Hamamelis Virginiana (Witch Hazel) Leaf Extract, Dehydroacetic Acid, Sodium Chloride. 

Yes, Hello Wash is a fragrance-free and gentle so will not irritate sensitive skin. It's made with love in Aotearoa, New Zealand.

Hello Go provides a barrier to bacteria for up to 24 hours.  Spray onto a dry Hello Cup or Hello Disc and allow to dry. A single application every 24 hours forms an invisible barrier shield on the skin or surface. Works by forming a layer of microscopic "pins" which attract, pierce and kill pathogens. The same principle as a pin popping a balloon. Also, this means that the pathogens cannot reform.  Traditional barrier sprays kill bacteria by poison or high alcohol content. Hello Go is alcohol-free and safe for food and surfaces (not just cup/disc and hands). It is non drying and has a pH of 6.9 (water is classified as neutral at pH7). When it is dry on the cup it forms a layer which is bound to the surface of the cup and doesn't leach into the vagina.