Shipping & Returns

 

SHIPPING INFORMATION

Our shipping rates and estimated delivery times are below. Shipping delays can happen and are outside of our control. Please ensure you read the tariff (duties and taxes) information that relates to your country. 

All orders received are dispatched within 24-48 hours (Monday to Friday NZT). Allow extra time for delivery to rural addresses. Delivery address must be a physical residential or business address - our shipping providers cannot deliver to PO Boxes.

New Zealand - Shipping FREE over $120.00 NZD

Tracked Courier (1-4 business days): $10.00 NZD

Rural Shipping (3-6 business days): $14.00 NZD

 

Australia - Shipping FREE over $120.00 AUD

Standard eParcel (2-6 business days): $10.00 AUD (no signature required delivery)

Express eParcel (1-3 business days): $14.00 AUD

 

United States - Shipping FREE over $120.00 USD

See below for information on taxes and duties

DHL eCommerce DDP (4-7 Business Days): $14.00 USD

* Due to the new tariff regulations, we are currently only able to offer one shipping option to the US. We hope this will be short term and other shipping options will be available again soon.  

 

United Kingdom - Shipping FREE over £120.00 GBP

See below for information on taxes and duties

International Standard DDP (5-10 business days): $28.00 NZD (no signature required delivery)

International Express DDP (4-7 Business Days): $42.00 NZD

 

European Union

See below for information on taxes and duties

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

International Standard DDP (8-15 business days): $28.00 NZD (no signature required delivery)

International Express DDP (6-10 business days): $42.00 NZD

 

Asia Pacific

See below for information on taxes and duties

Bangladesh, Brunei, Cambodia, China, Fiji, Hong Kong SAR, India, Indonesia, Japan, Laos, Macao SAR, Malaysia, Myanmar, Nepal, Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

International Standard DDU (8-15 business days): $28.00 NZD (no signature required delivery)

International Express DDU (3-6 business days): $42.00 NZD

 

Rest Of World

See below for information on taxes and duties

Norway, Switzerland

International Standard DDU (10-15 business days): $28.00 NZD (no signature required delivery)

International Express DDU (6-10 business days): $42.00 NZD

 

TAXES AND DUTIES

Shipping Terms Guide: DDP = delivery duty paid; DDU = delivery duty unpaid

USA

From 29 August 2025, the tariff exemption for goods under $800USD will no longer apply to products entering the US - regardless of where they are made.

Applicable duties and taxes will be collected at checkout. This means you will not pay additional duties or taxes when your order arrives in the USA and hopefully will ensure your order arrives faster.

Please note that while we will always strive to ensure your order gets to you as fast as possible, delays are out of our control. We cannot refund orders, shipping fees or tariffs due to delays or change of mind.

UNITED KINGDOM AND EUROPEAN UNION

Applicable duties and taxes will be collected at checkout. This means you will not pay additional duties or taxes when your order arrives in your country and hopefully will ensure your order arrives faster.

Please note that while we will always strive to ensure your order gets to you as fast as possible, delays are out of our control. We cannot refund orders, shipping fees or tariffs due to delays or change of mind.

REST OF WORLD

You are responsible for any VAT, tariffs, duties, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. Unless you are based in the USA, EU, or UK, we do not collect these beforehand. 

It is your full responsibility to verify the customs charges and procedures in your country prior to placing your order. 

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Please note that while we will always strive to ensure your order gets to you as fast as possible, delays are out of our control. We cannot refund orders, shipping fees or tariffs due to delays or change of mind.

RETURNS POLICY

To return or exchange an item, email hello@helloperiod.com within 14 days of receiving your order. We will then provide you with the correct postal address to return the items to.

Please choose carefully and read the below conditions. 

• We cannot refund or exchange any Hello Period products which have been used or if the packaging has been opened.

• The cost of any return freight is the responsibility of the customer (unless an item is faulty). 

• New Zealand returns / exchanged will need to be sent to our New Zealand warehouse. International and Australian returns / exchanges will need to be sent to  our Australian warehouse. 

• Damaged boxes will not be accepted so please ensure they are protected during transit.

If for some reason we’ve managed to muddle up your order, send us an email to hello@helloperiod.com and we’ll sort it out pronto.

We take quality control seriously, but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out.

We want your decision to purchase from Hello Period to be the best move you’ve ever made. Please check our size guide before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com