Shipping & Returns

SHIPPING INFORMATION

Our shipping rates and estimated delivery times are below. Shipping delays can happen and are outside of our control. Please ensure you read the tariff (duties and taxes) information that relates to your country.

Generally all orders received are dispatched within 24-48 hours, Monday to Friday (not including public holidays).

Please allow extra time for delivery to rural addresses. Delivery address must be a physical residential or business address. Our shipping providers cannot deliver to PO Boxes.

New Zealand - Shipping FREE for orders over $120.00 NZD

NZ Post Economy (2-3 business days): $10.00 NZD

Rural Shipping (3-5 business days): $14.00 NZD

Australia - Shipping FREE for orders over $120.00 AUD

Standard eParcel (2-6 business days): $11.50 AUD (no signature required delivery)

Express eParcel (1-3 business days): $15.00 AUD

United States - Shipping FREE for orders over $70 USD

USPS Ground Advantage (3-5 Business Days): $7.00 USD (no signature required delivery)

United Kingdom - Shipping FREE for orders over £55.00

Royal Mail Standard (2-4 business days): £4.00 (no signature required delivery)

European Union

See below for information on taxes and duties

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

DPD Local Direct (10-20 business days): $20.00 NZD (DDP, no signature required delivery service)

Asia Pacific

See below for information on taxes and duties

Bangladesh, Brunei, Cambodia, China, Fiji, Hong Kong SAR, India, Indonesia, Japan, Laos, Macao SAR, Malaysia, Myanmar, Nepal, Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

International Standard DDU (10-15 business days): $20.00 NZD (no signature required delivery)

International Express DDU (7-10 business days): $35.00 NZD

TAXES AND DUTIES

Shipping Terms Guide: DDP = delivery duty paid; DDU = delivery duty unpaid

UNITED STATES

Shipping direct from our US warehouse - no tariffs!

UNITED KINGDOM

Shipping direct from our UK warehouse - no duties or taxes!

EUROPEAN UNION

Important info for our EU friends: from 1 July 2026, the duty free threshold for parcels valued under €150 was removed. A flat €3 fee per item (based on HS code) now applies to small parcels valued under €150. The €3 flat rate is strictly a customs duty and does not replace regular EU Import VAT, which continues to apply.

Any applicable duties and taxes will be collected at checkout when you place your order and your parcel will be sent on DDP terms to ensure smooth shipping to your country and no delays with local authorities.

Please note that while we will always strive to ensure your order gets to you as fast as possible, delays are out of our control. We cannot refund orders, shipping fees or tariffs due to delays or change of mind.

REST OF WORLD

You are responsible for any VAT, tariffs, duties, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. Unless you are based in the EU, we do not collect these beforehand.

It is your full responsibility to verify the customs charges and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

PACKAGE PROTECTION + SATISFACTION GUARANTEE

When you place your order, you have the option of taking up Package Protection + Satisfaction Guarantee through our friends at SavedBy. We recommend this as it provides peace of mind and means that you are fully covered for any loss, damage or theft of your order. It also means that if you are not 100% satisfied with your order, you can file a claim with SavedBy.

In the event that your order goes missing or is stolen or damaged, you will not be automatically covered if you didn't take up the SavedBy option. We will always do our best to assist you but it generally takes longer to get an outcome, requires lodging a claim with the carrier and there is no guarantee that the claim will be successful.

We also highly recommend that you use the most secure delivery address possible to avoid potential issues with theft. Also we cannot accept responsibility for missing parcels due to an incorrect shipping address being provided. Please double check the shipping address you have entered to ensure it is correct when you finalise your order with us.

If you have any questions regarding the SavedBy package protection + satisfaction guarantee option, please don’t hesitate to contact us hello@helloperiod.com

RETURNS POLICY

To return or exchange an item, email hello@helloperiod.com within 14 days of receiving your order. We will then provide you with the correct postal address to return the items to. Sale items are NOT eligible for refund or exchange.

Please choose carefully and read the below conditions.

With the exception of Hello Swim, we cannot refund or exchange any Hello Period products which have been used or if the packaging has been opened.

If you would like to exchange or return a product from our Hello Swim range, the hygiene sticker must still be in place. If it has been removed, or removed and re-adhered, the item will no longer be eligible for exchange or return.

The cost of any return freight is the responsibility of the customer (unless an item is faulty).

Damaged boxes will not be accepted so please ensure they are packed well and protected during transit.

If, for some reason, we've managed to muddle up your order, send us an email to hello@helloperiod.com and we'll sort it out for you pronto.

We take quality control seriously, but if you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out.

We want your decision to purchase from Hello Period to be the best move you’ve ever made. Please check our size guide before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com