Shipping policy
Our aim is to get your order to you as soon as possible, however sometimes circumstances are beyond our control.
All orders received are dispatched within 48 hours (Monday to Friday).
New Zealand - Shipping FREE over $100.00
Tracked Courier (1-4 Business Days): $8.00
Rural Shipping (3-6 Business Days): $10.00
Tracked Courier (1-4 Business Days): $8.00
Rural Shipping (3-6 Business Days): $10.00
To our international friends we strongly recommend selecting DHL express service. Due to fewer passenger flights, standard shipping is still facing some delays that are outside of our control.
Australia - Shipping FREE over $100.00
Economy (10-20 Business Days): $16.00
DHL Express (5-10 Business Days): $20.00
USA
DHL Express (3-7 Business Days): $28.00
Please allow extra time for rural addresses. Delivery address must be a physical residential or business address - DHL Express cannot deliver to PO Boxes.
Asia*
China, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Laos, Macao SAR, Myanmar (Burma), Nepal, Pakistan, Philippines, Sri Lanka, Thailand, Vietnam, Taiwan
DHL EXPRESS (5-10 Business Days): $35.00
China, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Laos, Macao SAR, Myanmar (Burma), Nepal, Pakistan, Philippines, Sri Lanka, Thailand, Vietnam, Taiwan
DHL EXPRESS (5-10 Business Days): $35.00
South Pacific*
Cook Islands, Fiji, Kiribati, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu
DHL Express (5-10 Business Days): $35.00
Rest Of World*
Brazil, Mauritius, Israel, Saudi Arabia, Turkey, South Africa
Economy (20-30 Business Days): $40.00
DHL Express (8-15 Business Days): $90.00
DHL Express (8-15 Business Days): $90.00
Additional information:
We cannot refund any Hello Cups, Hello Discs, Hello Liners, Hello Undies, Hello Pads, Hello Wash or Hello Go which have been used or if the packaging has been opened.
If for some reason we’ve managed to muddle up your order, send us an email to orders@thehellocup.com and we’ll sort it out pronto.
We take quality control seriously, but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@thehellocup.com so we can sort it out.
We want your decision to purchase from Hello Period to be the best move you’ve ever made. Please check our size guide before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@thehellocup.com
*To all our international friends:
As the buyer you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.