Shipping & Returns

SHIPPING INFORMATION

BREAKING NEWS: NO TARIFFS ON USA ORDERS. Order now and your order will ship from our new USA warehouse. Also now shipping orders to the UK and EU from our new UK warehouse!

Our shipping rates and estimated delivery times are below. Shipping delays can happen and are outside of our control. Please ensure you read the tariff (duties and taxes) information that relates to your country.

All orders received are dispatched within 24-48 hours (Monday to Friday NZT). Allow extra time for delivery to rural addresses. Delivery address must be a physical residential or business address - our shipping providers cannot deliver to PO Boxes.

New Zealand - Shipping FREE over $150.00 NZD

Tracked Courier (1-4 business days): $10.00 NZD

Rural Shipping (3-6 business days): $14.00 NZD

Australia - Shipping FREE over $150.00 AUD

Standard eParcel (2-6 business days): $10.00 AUD (no signature required delivery)

Express eParcel (1-3 business days): $14.00 AUD

United States - Shipping FREE over $150.00 USD

NO TARIFFS - order now and your order will ship from our new USA warehouse!

USPS Ground Advantage shipping (3-6 Business Days): $10.00 USD (no signature required delivery)

United Kingdom - Shipping FREE over £150.00 GBP

Now shipping from our new UK warehouse!

Standard Shipping (2-4 business days): $4.00 GBP (no signature required delivery)

European Union

See below for information on taxes and duties

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Standard Shipping DDP (4-10 business days): $25.00 NZD (no signature required delivery)

Norway & Switzerland

See below for information on taxes and duties

Norway, Switzerland

Standard Shipping (4-10 business days): $25.00 NZD (no signature required delivery)

Asia Pacific

See below for information on taxes and duties

Bangladesh, Brunei, Cambodia, China, Fiji, Hong Kong SAR, India, Indonesia, Japan, Laos, Macao SAR, Malaysia, Myanmar, Nepal, Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

International Standard DDU (8-12 business days): $24.00 NZD (no signature required delivery)

International Express DDU (3-6 business days): $38.00 NZD

TAXES AND DUTIES

Shipping Terms Guide: DDP = delivery duty paid; DDU = delivery duty unpaid

UNITED STATES

Exciting news for US Hello fans - we now offer shipping from within the US. No tariffs!

UNITED KINGDOM

Now shipping direct from our UK warehouse!

EUROPEAN UNION

Applicable duties and taxes will be collected at checkout. This means you will not pay additional duties or taxes when your order arrives in your country and hopefully will ensure your order arrives faster.

Please note that while we will always strive to ensure your order gets to you as fast as possible, delays are out of our control. We cannot refund orders, shipping fees or tariffs due to delays or change of mind.

REST OF WORLD

You are responsible for any VAT, tariffs, duties, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. Unless you are based in the EU, we do not collect these beforehand.

It is your full responsibility to verify the customs charges and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

SHIPPING INSURANCE

We offer shipping insurance; this provides cover in the event of loss or damage to your order while in transit. Should loss or damage to your order occur prior to delivery to the shipping address provided, we will be able to provide you with compensation or replacement products depending on the specific circumstances. If products arrive but have been damaged in transit, we will ask for photo evidence in order to properly assess and process your claim.

Please note that our shipping insurance does not cover theft of parcels once delivery has been confirmed by the local postal service provider. In this instance you would need to make a claim directly with the service provider. We also highly recommend that you use the most secure delivery address possible to avoid potential issues with theft.

Also we cannot accept responsibility for missing parcels due to an incorrect shipping address being provided. Please double check the shipping address you have entered to ensure it is correct when you finalise your order with us.

If you have any questions regarding our shipping insurance option, please don’t hesitate to contact us hello@helloperiod.com

RETURNS POLICY

To return or exchange an item, email hello@helloperiod.com within 14 days of receiving your order. We will then provide you with the correct postal address to return the items to.

Please choose carefully and read the below conditions.

We cannot refund or exchange any Hello Period products which have been used or if the packaging has been opened.
The cost of any return freight is the responsibility of the customer (unless an item is faulty).
New Zealand returns / exchanged will need to be sent to our New Zealand warehouse. International and Australian returns / exchanges will need to be sent to our Australian warehouse.
Damaged boxes will not be accepted so please ensure they are protected during transit.

If for some reason we’ve managed to muddle up your order, send us an email to hello@helloperiod.com and we’ll sort it out pronto.

We take quality control seriously, but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out.

We want your decision to purchase from Hello Period to be the best move you’ve ever made. Please check our size guide before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com