hello periodHeader backgroundPattern

Frequently Asked Questions

All your burning questions answered in one place!

Mask group 1 Order queries

Where do you ship and how long does it take?

Check our shipping information here

Refund/returns information:

We cannot refund any Hello Cups, Hello Discs, Hello Undies, Hello Pads, Hello Wash, Hello Lube, Hello Liners or Hello Go which have been used or if the packaging has been opened. 

If for some reason we've managed to muddle up your order, send us an email to orders@thehellocup.com and we'll sort it out pronto.

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out. 

We want your decision to purchase Hello Period products to be the best move you've ever made. Please check our size guides before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com. 

 

I need help with my order!

After your order ships, you will receive your tracking info via email. If you haven't received a notification, please check your spam folder. We ship Monday - Friday. We're a small team and appreciate your patience. If for some reason we've managed to muddle up your order or you have a question around shipping or delivery, send us an email to orders@helloperiod.com. 

What's your refund policy?

Please choose carefully - while we do accept returns the box must be unopened and sealed. Cost of return freight to our New Zealand warehouse is covered by the customer.

For hygiene reasons, we cannot refund any Hello Period product that has been used or if the packaging has been opened.

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com and include photos so we can look into it pronto.

Subtract Hello Disc

What is the Hello Disc menstrual disc made from?

Each Hello Disc is FDA-registered and made from 100% premium medical grade silicone.

Who designed the Hello Disc?

The Hello Disc menstrual disc is the result of a dream-team collaboration. Hello Period founders Robyn McLean and Mary Bond, a registered nurse, teamed up with renowned menstrual cup and disc guru, Kim Rosas of Period Nirvana to design the Hello Disc. Kim has tried virtually every menstrual disc on the market and felt there was a need for a disc that was easier to remove. And so Hello Disc was born!

What size is the Hello Disc?

The Hello Disc menstrual disc is a handy ‘one size fits most’. The 68mm rim of the Hello Disc is designed to fit most users. It offers more capacity than regular tampons, sanitary pads, or menstrual cups (the Hello Disc holds up to 50ml - the equivalent of approx. 5 tampons or pads!).

Why one size?

The vaginal fornix (where the Hello Disc sits) is frequently the same size from one person to another which is why our menstrual disc is a handy ‘one size fits most’.

Also, because the Hello Disc™ sits higher than a menstrual cup and tucks behind the pubic bone, it’s much easier to have a ‘one size’ option with menstrual discs. 

Can I wear the Hello Disc during sex?

Yes, you can enjoy no-mess period sex with your Hello Disc in place! As your Hello Disc menstrual disc sits high and behind the pubic bone, it doesn’t get in the way of penetration. You shouldn’t be able to feel a thing with your Hello Disc in during play. No more laying down towels or period sex laundry! We recommend emptying your Hello Disc in advance.

 IMPORTANT:

**The Hello Disc is NOT intended to be used as contraception and will not prevent pregnancy. If you wear your Hello Disc during sexual intercourse and condoms are your sole method of birth control, remove your Hello Disc - the disc has not been tested against condom use and friction may create a micro-tear in the condom.**

What is the difference between a Hello Cup and the Hello Disc?

Like menstrual cups, menstrual discs collect your period blood. Unlike menstrual cups, menstrual discs are held in place by being tucked behind the pubic bone rather than by suction - meaning they are a great option if you have an IUD.

Check out our comparison video, here.

Capacity - The Hello Disc™ will hold up to 50 ml (our L cups hold 29.5 ml). That’s equal to around 5 regular tampons or pads.

Material - Hello Cups are made from medical-grade TPE, Hello Disc's are made from medical-grade silicone.

Position - Menstrual cups sit lower in the vaginal canal. The Hello Disc™ tucks behind the pubic bone.

Suction - Hello Cups suction when in position. The Hello Disc™ does not use suction - instead, it sits in place. (This makes the Hello Disc™ a great choice if you have an IUD!)

Sizes/Cervix heights - Hello Cups come in 3 cervix heights and 3 different sizes. The Hello Disc™ is great for all cervix heights (just adjust the tab as you need to) and comes in a handy ‘one size fits most’.

What’s different about the Hello Disc menstrual disc?

The patented double-loop tab design makes the Hello Disc easier and cleaner to remove than other menstrual discs. The tab can be worn four ways allows for single finger removal and emptying. The double loops also give more control when you are removing the disc - which means less (or no) mess!

Is Hello Disc suitable for a teenager?

The Hello Disc is suitable for anyone who prefers internal period products. It sits higher than a menstrual cup so you will want to be comfortable about inserting it and pushing it up.  Get in touch with us at hello@helloperiod.com if you have questions additional questions about whether Hello Disc menstrual disc is suitable for you!

Will I get blood on my hand?

The Hello Disc menstrual disc is designed to be easily removed with one finger and to be mess free. It is possible that you will nail this the first time you try, or it may take a little practice! As you remove the disc, you want to aim for the contents to empty backwards, away from your hand.

How long does the Hello Disc last?

With proper care your Hello Disc menstrual disc will last for years. Ideally, you should look to replace your Hello Disc at least every 5 years. The Hello Disc is made from premium medical-grade silicone which is silky smooth and safe for use in the body. Follow the care instructions and keep your disc away from sharp objects - and your family dog or cat who have been known to steal them as chew toys!

Mask group 1 Hello cup

How do I find my cervix height?

Measuring your cervix is easy. Because your cervix can move during your cycle, for the most accurate results, we recommend following the below steps on day 1 - 3 of your period. 

Step 1:  Wash your hands 

Step 2:  Insert a finger into your vagina and feel for your cervix (sometimes a gentle sweeping action will help find it). Your cervix will feel a bit like the tip of your nose - kinda soft and springy.

Step 3:   Take note of how far your finger is in and then remove it. Measure the length against a ruler. 

Step 4:   Check your measurement with our guide below to determine your cervix height.

PRO TIP: Measure your cervix when you are in the shower!

You can find more information here.

How long will my cup last?

With proper care your Hello Cup will last you around five years. There are no set rules around when you should replace your cup. If you want to replace it every year, that is fine too.

Between uses we recommend storing your cup in one of our organic cotton storage bags and / or somewhere out of direct sunlight.

What are Hello Cups made from?

Hello Cups are made from top notch medical-grade TPE (thermoplastic elastomer). They are hypoallergenic and free of BPAs, silicone, rubber and latex. Colours used are certified food grade and comply with EU and FDA standards. Hello Cups are vegan certified.

Do Hello Cups have vegan certification?

Yes! Hello Cups are vegan certified. Hello Cups do not contain animal products and are not tested on animals.

How do you recycle a Hello Cup?

The TPE material we make our cups from is recyclable. If you live in New Zealand or Australia and would like us to recycle your cup please sterilise it and send it back to us at Hello Period, PO Box 8257, Havelock North, Hastings.

Please send us an email to let us know to expect the returning cup. When we receive your cup we will send you a voucher for a 50% discount off your next Hello Cup. We are currently looking to establish depots in other locations for our international customers to be able to easily return their cups too at the end of their life. Watch this space!

Are Hello Cup menstrual cups good for travel?

Hello Cups are the perfect travel companion! We wish we'd known about cups when we were backpacking around the world! Not only will you have more money to spend but you'll have more room in your bags and you'll never be caught short no matter where in the world you are!

Can a teenager use a Hello Cup menstrual cup?

Yes! If they are comfortable inserting a menstrual cup (it's a simlar process to inserting a tampon), then absolutely. Users can start using Hello Cups from when they first get their period. Our small size ('S') Hello Cup is our recommended starting point for teens. Hello Cups can be worn for swimming, sports and overnight. Some websites suggest menstrual cups may interfere with the hymen. Essentially inserting a cup is no different to inserting a tampon. The hymen will stretch and / or break naturally at some point, not necessarily during sex. Some people prefer not to use cups or tampons for personal or cultural reasons.

Can you get Toxic Shock Syndrome using a menstrual cup?

The risk of getting TSS (toxic shock syndrome) while using a menstrual cup is extremely low. TSS is a rare but serious condition caused by toxins released by the bacteria Staphylococcus aureus. Symptoms include fever, chills, dizziness, fatigue, muscle aches, or rash. If you experience any of these symptoms – remove your Hello Cup™ and seek medical advice. Ensure you do not leave your cup in for more than 12 hours to keep yourself safe. TSS can only occur if the toxin enters your bloodstream. This can happen if you have an abrasion – which could be caused by sex, nails, tampons or cups being inserted without sufficient vaginal lubrication. If you are aware you have an abrasion, avoid wearing your cup (or tampon) until it has healed. Wash your hands before and after changing your cup. 

hello cup newrange Hello undies

Why are Hello Undies so great? 

Unlike most brands of period underwear, Hello Undies can safely be tumble dried on a low heat, which allows for quick turnaround between wear. They are reusable absorbent and leakproof and perfect for people wanting a convenient, reliable and environmentally friendly way of managing their periods, light bladder leakage or even for postpartum care. They are super absorbent - holding the equivalent of five pads. They can be worn alone or as backup to your Hello Cup or Hello Disc.  Also, unlike many other brands, we don’t use a polyurethane plastic layer so there will be no ‘crackly’ sound when you move around!

Why are they more expensive than some other brands?

To ensure our products meet our expectations, our undies will not be the cheapest on the market but we believe cheaper alternatives often come with hidden costs in terms of quality, humanity and sustainability. We want your Hello Undies to last and to make your periods easier to manage so it’s vital they are made well. The factory we work with is independently audited each year. To protect against child labour, no employees are aged under 18.  Our manufacturer manages the factory and production themselves to ensure quality and transparency, instead of outsourcing components of the manufacturing process.. The annual audit process ensures they meet international Business Social Compliance Initiative best practice across areas including ethical behaviour, waste minimisation, workplace health and safety, decent working hours and fair remuneration.

Why don’t you have Hello Undies for different flows?

Our undies are able to absorb the same amount as up to 5 regular tampons or pads - so great for work, school and overnight. Because our undies are super thin and comfortable, Hello Undies are perfect for any day of your cycle - from light days to heavy.

What are Hello Undies made from?

Outer layer - 78% polyamide, 22% elastine

Inner, absorbent layer - 97% polyester, 3% elastic.

The materials used in Hello Undies ensure they will stand the test of time.

Where are they made?

Hello Undies are made in an ethically-run factory in China, managed directly by our manufacturer to ensure our ethical and quality standards are met.

How do I find the right size?

To work effectively, it’s important that period underwear fits snugly. We recommend measuring yourself before ordering. Our sizing categories are based on international standards and can be used as a general guide, but actual measurements are more likely to result in the perfect fit.  Measure around the widest part of your hips and buttocks, keeping tape parallel with the floor, then consult our chart.

How many pairs of period underwear do I need?

Six pairs should see you through an average menstrual cycle with one load of washing in the middle. If you have a heavy flow you might need to change them more often, so you’ll need more. If you’re using them to manage light bladder leakage, we suggest the same amounts as a starting point. 

Are they eco-friendly?

Yes, our period underwear is an environmentally sustainable solution for menstruation or period management. They are reusable and each pair will last at least two years. Single-use pads and tampons can take more than 500 years to biodegrade. Each pair of Hello Undies will hold the equivalent of five tampons or regular single-use pads. They will also save you a lot of money over time. 

How long do Hello Undies last?

Our leak-proof period underwear stands the test of time! You should get at least two years of amazingness from them - saving you heaps of moolah and giving you some serious kudos with Mother Nature by diverting hundreds of single use period products from the world’s landfills with each pair.

Do they contain harmful chemicals?

No. Our Hello Undies are independently lab tested and are free of potentially harmful substances such as PFOS or PFOA, AZO dyes, organic compounds, DMFu and CMR. They have Okeo-Tex Standard 100 accreditation and do not contain harmful chemicals. Our manufacturer has a strong focus on making their textiles safe for consumers and kind to the environment. With these goals in mind, they have sought to avoid significant chemical processes during manufacturing, which is why they dye their yarns prior to textile knitting, rather than once the textiles have been created. This approach uses less processing, resulting in lower PH levels that ensure consumers are not adversely impacted when wearing the textiles over their sensitive body parts. Hello Undies are made from hypoallergenic materials to ensure they're kind to your skin. 

hell period pads Hello Pads & Hello Liners

What is a Hello Pad?

Hello Pads have leading-edge absorbent and leakproof technology textiles. They are seam-sealed and stitched for superior leak free performance without a PU plastic layer.

The full length of the pad is 26.5cm (10.4 inches) and width of the pad is 6.5cm (2.5 inches) at the narrowest point. The pads are 2 mm in thickness.

There is no need for wings as each Hello Pad has a gorgeous silicone design on the underside to ensure they don’t move around! A snug pair of underwear which is not super shiny or smooth will also help them stay in place. Each Hello Pad does have straps which can be used as additional support to hold your pad in place. These straps are optional so if you don’t like them or need them, you can absolutely chop them off!

What Makes Hello Pads so great?

Our reusable, absorbent and leakproof Hello Pads are perfect for people wanting a convenient, reliable and environmentally friendly way of managing their periods, light bladder leakage or even for postpartum care.

Hello Pads are super thin, only 2 mm! Unlike most brands of reusable pads, Hello Pads can safely be tumble dried on a low heat, which allows for quick turnaround between wear. This is because there is no PU plastic layer to warp or be damaged by heat and become less waterproof. The delicate silicone design on the underside helps the pads stay in place, there are no wings! Also, unlike many other brands, we don’t use PU plastic so there will be no ‘crackly’ sound when you move around!

How Long Can I Wear A Hello Pad?

Many customers tell us they can comfortably wear the same Hello Pad for 24 hours on lighter days, for reassurance against light bladder leakage or when worn used as backup to a menstrual cup or menstrual disc. On heavier days you may wish to change it twice a day if using them as your main period care product.

How Many Reusable Pads Do I Need?

Six pads should see you through an average menstrual cycle with one load of washing in the middle. If you have a heavy flow you might need to change them more often, so you’ll need more. If you’re using them to manage light bladder leakage, we suggest the same amount (6) as a starting point. 

Do Hello Pads Work For Heavy Periods?

Yes, they are the equivalent of five regular tampons or regular single-use pads. They’re pretty darn thirsty!  If your period is really heavy, you may need to change them during the day.

Can I Wear Hello Pads For Bladder Leakage?

Yes, the patented absorbent technology we use was originally designed for incontinence which is much more of a technical challenge than period blood because it is less viscous and tends to be released in larger volume. Hello Pads are also great to use during pregnancy and after pregnancy when you might experience leaks when you cough, sneeze, laugh or lift something heavy.

How do I wash my reusable pads?

Before you use your Hello Pads, give them a wash so that they are lovely and clean and to activate the multi-layered absorbent material.  Just follow the instructions below.

Hello Pads can be hand or machine washed just like your other laundry, offering a convenient, eco-friendly and easy-care alternative to single-use pads and tampons. After use, give them a quick cold rinse until the water runs clear, then toss them in the washing machine with the rest of your laundry on a delicate cycle below 40°C/105°F. Use your ordinary washing powder or liquid. Do not bleach, use fabric conditioner or antibacterial sprays or dry clean.

Do They Contain Harmful Chemicals?

No. Our Hello Pads have Oeko-Tex Standard 100 accreditation and do not contain harmful chemicals. The gusset material has been independently lab tested and found to be free of potentially harmful substances such as PFOS or PFOA, AZO dyes, organic compounds, DMFu and CMR. Our Hello Pad manufacturer has a very strong focus on making their textiles safe for consumers and kind to the environment. With these goals in mind, they’ve sought to avoid significant chemical processes during manufacturing, which is why they dye their yarns prior to textile knitting, rather than once the textiles have been created. This approach uses less processing, resulting in lower PH levels that ensure consumers are not adversely impacted when wearing the textiles over their sensitive body parts. Hello Pads are made from hypoallergenic materials to ensure they're kind to your skin.

Can I Put Them In The Dryer?

Yes! Thanks to our patented leak proof material we don’t use the layer of PU plastic most other brands do so you can safely pop your Hello Pads in the tumble dryer on a low heat.

Where are they made?

Hello Pads are made in an ethically-run factory in China, managed directly by our manufacturer to ensure our ethical and quality standards are met.

How Much Do Hello Pads absorb?

Our Pads are able to absorb up to 5 regular tampons or 25 ml.  They are thirsty!  And more than suitable for light or heavy flows. Because they are super thin and comfortable, Hello Pads are perfect for any day of your cycle - from light days to heavy. 

What are Hello Pads made from?

Outer layer - 78% polyamide, 22% elastine

Inner, absorbent layer - 97% polyester, 3% elastic.

hello pals FAQs Hello Pals

What is Hello Lube made from?

Hello Lube is water-based and contains no no glycerine or silicones. It is made with love in New Zealand.

Ingredients: Water; Aloe Barbadensis Leaf Extract; Actinidia Chinensis (Kiwi) Fruit Extract;

Citrus Grandis (Grapefruit) Seed Extract; Cyamopsis Tetragonoloba (Guar) Gum; Benzyl

Alcohol; Xanthan Gum; Dehydroacetic Acid; Citric Acid.

Hello Lube is Vegan!

The cute Hello Lube tube is made from sugarcane.

What can Hello Lube be used for?

Hello Lube is your perfect partner when you need added lubrication!  Use it to help insert period products such as Hello Cups or a Hello Disc. Hello Lube will make insertion simple and stress free.

Is Hello Lube safe to use?

As it is water based and glycerine and silicone free. it will not degrade period cups or menstrual discs. Hello Lube is made with gentle aloe, kiwifruit and grapefruit extracts. 

Hello Lube has a pH of 4.53.

How much Hello Lube do I need to use?

For Hello Disc and Hello Cups, try a small blob (about the size of a pea) on the rim. This should get things gliding!

What is Hello Wash and how do I use it?

Hello Wash is perfect for all your sustainable period products - including menstrual cups, menstrual discs, period underwear and washable pads / liners. It’s even great for hands. Kind of an all-round cleaning superstar, if you ask us - and the fact it looks super pretty sitting next to the basin is an added bonus too. We love us a bit of practical mixed with cute! Use a small blob on the item you want to clean, lather it up with cold water and rinse thoroughly. Unscented. Made in Aotearoa, New Zealand with love. Not tested on animals. The Hello Wash tube is made from sugarcane.

Ingredients: Water, Aloe Barbadensis, Leaf Extract, Lauryl Glucoside, Sodium Coco-Sulfate, Glycerin, Benzyl Alcohol, Citric Acid, Hamamelis Virginiana (Witch Hazel) Leaf Extract, Dehydroacetic Acid, Sodium Chloride. 

What is Hello Go barrier spray?

Hello Go provides a barrier to bacteria for up to 24 hours.  Spray onto a dry Hello Cup or Hello Disc and allow to dry. A single application every 24 hours forms an invisible barrier shield on the skin or surface. Works by forming a layer of microscopic "pins" which attract, pierce and kill pathogens. The same principle as a pin popping a balloon. Also, this means that the pathogens cannot reform.  Traditional barrier sprays kill bacteria by poison or high alcohol content. Hello Go is alcohol-free and safe for food and surfaces (not just cup/disc and hands). It is non drying and has a pH of 6.9 (water is classified as neutral at pH7). When it is dry on the cup it forms a layer which is bound to the surface of the cup and doesn't leach into the vagina.

red bggetintouch mb

We are here to help!

Find our most frequently asked questions here. If you still need help, please contact us and we'd be happy to help. Nothing is too personal for us, we've heard it all!