Undies Returns & Refund Policy

We cannot offer returns or exchanges on any Hello Undies which have been opened. This is because we cannot resell products that have been handled by customers in any way. 

Please read our size guide carefully and use the measurement chart before purchasing. 

If you have bought multiple pairs of Hello Undies and tried one and decided it’s not the right size, you can return the unopened boxes for an exchange or refund (excluding shipping). 

If you have any questions or concerns, please reach out to our amazing team at hello@helloperiod.com

Our aim is to get your order to you as soon as possible but due to the pandemic there's a hell of a lot of shipping delays out there, friends. Please expect delays.

We aim to dispatch within 48 hours (Monday to Friday).

NZ Shipping FREE over $70.00

Tracked Courier (1-4 Business Days): $8.00 

Rural Shipping (3-6 Business Days): $10.00 

Australia

Economy (10-20 Business Days): $15.00

DHL Express (5 - 10 Business Days): $19.00 NZD

Asia*

China, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Laos, Macao SAR, Myanmar (Burma), Nepal, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam 

DHL EXPRESS (5 - 10 Business Days): $35.00 NZD

Europe & UK*

Belgium, Denmark, Finland, Germany, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, France, Lithuania, Austria, Croatia, Estonia, Greece, Hungary, Jersey, Slovakia    

Economy (20 - 30 Business Days): $25.00 NZD

DHL Express (5 - 10 Business Days): $35.00 NZD

Czech Republic

DHL Express (8 - 15 Business Days): $42.00 NZD

South Pacific*

Cook Islands, Fiji, Kiribati, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu

DHL Express (5 -10 Business Days): $35.00 NZD

Rest Of World*

Brazil, Mauritius, Israel, Saudi Arabia, Turkey, South Africa, Mexico

Economy (20 - 30 Business Days): $40.00 NZD

DHL Express (8 - 15 Business Days): $90.00 NZD

Additional information:

We cannot refund any Hello Cups, Hello Liners or Hello Go which have been used or if the packaging has been opened. 

If for some reason we've managed to muddle up your order, send us an email to orders@thehellocup.com and we'll sort it out pronto.

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out. 

We want your decision to purchase Hello Period products to be the best move you've ever made. Please check our size guides before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com. 

 

*To all our international friends:

To our international friends - we strongly recommend selecting DHL express service. Covid-related freight issues continue and standard shipping is facing major delays that are outside of our control.

As the buyer you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Hello Undies High Waist - Blush

$59.99 Regular price
Unit price
per 

 Say ‘Hello’ to undies that allow you to go with the flow.

Absorbent underwear for period, bladder leakage, and postpartum wear.

  • Equal to 5 tampons or pads
  • Machine wash + tumble dry
  • Thin and leakproof, patented fabric technology
  • Absorbent
  • Moisture-wicking technology to keep you dry 
  • Odour resistant 
  • Antibacterial + breathable fabric
  • Designed to last

Comfortable, thin, and super absorbent - we’ve mixed superior, patented fabric technology with gorgeous design to come up with absorbent undies that exceed exceptions and look pretty darn gorgeous at the same time. Machine washable and tumble dryer safe!

Composition 

High waist period underwear in coral with mesh paneling and coral velvet florals.

Exterior: 78% polyamide, 22% elastane.

Absorbent textile: 97% polyester, 3% elastic.

Designed in New Zealand. Made in China in an ethically-run factory. 

How to care for your Hello.™ Undies:

  • Always wash before use
  • Wear in place of single-use period products
  • Turn inside out. Machine or hand wash on a delicate cycle below 40°C/105°F
  • Do not use bleach, fabric softener or antibacterial sprays
  • Tumble dry or line dry
  • You’re good to use again!

See more FAQ's on this below.

Undies Returns & Refund Policy

We cannot offer returns or exchanges on any Hello Undies which have been opened. This is because we cannot resell products that have been handled by customers in any way. 

Please read our size guide carefully and use the measurement chart before purchasing. 

If you have bought multiple pairs of Hello Undies and tried one and decided it’s not the right size, you can return the unopened boxes for an exchange or refund (excluding shipping). 

If you have any questions or concerns, please reach out to our amazing team at hello@helloperiod.com

Our aim is to get your order to you as soon as possible but due to the pandemic there's a hell of a lot of shipping delays out there, friends. Please expect delays.

We aim to dispatch within 48 hours (Monday to Friday).

NZ Shipping FREE over $70.00

Tracked Courier (1-4 Business Days): $8.00 

Rural Shipping (3-6 Business Days): $10.00 

Australia

Economy (10-20 Business Days): $15.00

DHL Express (5 - 10 Business Days): $19.00 NZD

Asia*

China, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Laos, Macao SAR, Myanmar (Burma), Nepal, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam 

DHL EXPRESS (5 - 10 Business Days): $35.00 NZD

Europe & UK*

Belgium, Denmark, Finland, Germany, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, France, Lithuania, Austria, Croatia, Estonia, Greece, Hungary, Jersey, Slovakia    

Economy (20 - 30 Business Days): $25.00 NZD

DHL Express (5 - 10 Business Days): $35.00 NZD

Czech Republic

DHL Express (8 - 15 Business Days): $42.00 NZD

South Pacific*

Cook Islands, Fiji, Kiribati, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu

DHL Express (5 -10 Business Days): $35.00 NZD

Rest Of World*

Brazil, Mauritius, Israel, Saudi Arabia, Turkey, South Africa, Mexico

Economy (20 - 30 Business Days): $40.00 NZD

DHL Express (8 - 15 Business Days): $90.00 NZD

Additional information:

We cannot refund any Hello Cups, Hello Liners or Hello Go which have been used or if the packaging has been opened. 

If for some reason we've managed to muddle up your order, send us an email to orders@thehellocup.com and we'll sort it out pronto.

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out. 

We want your decision to purchase Hello Period products to be the best move you've ever made. Please check our size guides before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com. 

 

*To all our international friends:

To our international friends - we strongly recommend selecting DHL express service. Covid-related freight issues continue and standard shipping is facing major delays that are outside of our control.

As the buyer you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Hello Undies High Waist - Blush

Hello Undies High Waist - Blush

$59.99

Machine wash + tumble dry

Antibacterial + breathable fabric

Equal to 5 tampons or pads

HOW TO CARE FOR YOUR PERIOD UNDERWEAR