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Hello Cup FAQs
How do I find my cervix height?
Measuring your cervix is easy. Because your cervix can move during your cycle, for the most accurate results, we recommend following the below steps on day 1 - 3 of your period.
Step 1: Wash your hands
Step 2: Insert a finger into your vagina and feel for your cervix (sometimes a gentle sweeping action will help find it). Your cervix will feel a bit like the tip of your nose - kinda soft and springy.
Step 3: Take note of how far your finger is in and then remove it. Measure the length against a ruler.
Step 4: Check your measurement with our guide below to determine your cervix height.
PRO TIP: Measure your cervix when you are in the shower!
You can find more information here.
How long will my cup last?
With proper care your Hello Cup will last you around five years. There are no set rules around when you should replace your cup. If you want to replace it every year, that is fine too.
Between uses store your cup in its organic cotton bag and / or somewhere out of direct sunlight.
What are Hello Cups™ made from?
Hello Cups™ are made from top notch medical-grade TPE (thermoplastic elastomer). They are hypoallergenic and free of BPAs, silicone, rubber and latex. Colours used are certified food grade and comply with EU and FDA standards. Hello Cups™ are vegan certified.
Do Hello Cups™ have vegan certification?
Yes! Hello Cups™ are vegan certified. Hello Cups™ do not contain animal products and are not tested on animals.
How do you recycle a Hello Cup™?
The TPE material we make our cups from is recyclable. If you live in New Zealand or Australia and would like us to recycle your cup please sterilise it and send it back to us at Hello Period, PO Box 8257, Havelock North, Hastings.
Please send us an email to let us know to expect the returning cup. When we receive your cup we will send you a voucher for a 50% discount off your next Hello Cup™. We are currently looking to establish depots in other locations for our international customers to be able to easily return their cups too at the end of their life. Watch this space!
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