Our aim is to get your order to you as soon as possible but due to the pandemic there's a hell of a lot of shipping delays out there, friends. Please expect delays.

We aim to dispatch within 48 hours (Monday to Friday).

NZ Shipping FREE over $70.00

Tracked Courier (1-4 Business Days): $8.00 

Rural Shipping (3-6 Business Days): $10.00 

Australia

Economy (10-20 Business Days): $15.00

DHL Express (5 - 10 Business Days): $19.00 NZD

Asia*

China, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Laos, Macao SAR, Myanmar (Burma), Nepal, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam 

DHL EXPRESS (5 - 10 Business Days): $35.00 NZD

Europe & UK*

Belgium, Denmark, Finland, Germany, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, France, Lithuania, Austria, Croatia, Estonia, Greece, Hungary, Jersey, Slovakia    

Economy (20 - 30 Business Days): $25.00 NZD

DHL Express (5 - 10 Business Days): $35.00 NZD

Czech Republic

DHL Express (8 - 15 Business Days): $42.00 NZD

South Pacific*

Cook Islands, Fiji, Kiribati, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu

DHL Express (5 -10 Business Days): $35.00 NZD

Rest Of World*

Brazil, Mauritius, Israel, Saudi Arabia, Turkey, South Africa, Mexico

Economy (20 - 30 Business Days): $40.00 NZD

DHL Express (8 - 15 Business Days): $90.00 NZD

Additional information:

We cannot refund any Hello Cups, Hello Liners or Hello Go which have been used or if the packaging has been opened. 

If for some reason we've managed to muddle up your order, send us an email to orders@thehellocup.com and we'll sort it out pronto.

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out. 

We want your decision to purchase Hello Period products to be the best move you've ever made. Please check our size guides before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com. 

*To all our international friends:

To our international friends - we strongly recommend selecting DHL express service. Covid-related freight issues continue and standard shipping is facing major delays that are outside of our control.

As the buyer you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.