Check our shipping information and estimated delivery time frames here

Please note, we are not currently able to ship to Canada. 

After your order ships, you will receive your tracking info via email. If you haven't received a notification, please check your spam folder. 

We have warehouses in New Zealand, Australia, USA and the UK and ship Monday - Friday, except on public holidays.

We aim to process orders within 48 hours however expect delays during sale periods.

If you have a question about your order, send us an email to hello@helloperiod.com. 

Please email us at hello@helloperiod.com. 

Please choose carefully. While we do accept returns the box must be unopened and sealed. 

The customer is responsible for the cost of return freight to the warehouse which dispatched the order.

For hygiene reasons, we cannot refund any Hello Period product that has been used or if the packaging has been opened. 

We take quality control seriously. If for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com and include photos or a video of the product / issue. 

No. We ship direct from our USA warehouse so you do not have to pay extra duties or tariffs AND your order will arrive faster!

Yes, our USA customers can claim a refund via HSA/FSA. Menstrual cups, menstrual discs, reusable pads, period underwear and period care products such as Hello Wash are all HSA/FSA eligible under the CARES Act. However, because we are not a USA-based business, you cannot use your HSA/FSA card at checkout so will need to claim your purchase back with your receipt.

We offer shipping insurance; this provides cover in the event of loss or damage to your order while in transit. Should loss or damage to your order occur prior to delivery to the shipping address provided, we will be able to provide you with compensation or replacement products depending on the specific circumstances. If products arrive but have been damaged in transit, we will ask for photo evidence in order to properly assess and process your claim.

Please note that our shipping insurance does not cover theft of parcels once delivery has been confirmed by the local postal service provider. In this instance you would need to make a claim directly with the service provider. We also highly recommend that you use the most secure delivery address possible to avoid potential issues with theft.

Also we cannot accept responsibility for missing parcels due to an incorrect shipping address being provided. Please double check the shipping address you have entered to ensure it is correct when you finalise your order with us.

If you have any questions regarding our shipping insurance option, please don’t hesitate to contact us hello@helloperiod.com

What is the Hello Disc menstrual disc made from?

The Hello Disc is made from USP Class VI silicone - one of the most trusted materials in the medical industry. It's ISO 10993 certified, which means it has passed rigorous testing for long-term use inside the human body.

USP Class VI is the gold standard of medical silicone classification. It requires extensive testing, including systemic toxicity, irritation, and implantation studies. It’s the level required for things like implants, surgical devices, and products that stay inside the body for hours or even days.

ISO 10993 is an international safety benchmark used to determine how materials interact with the human body. Certification under ISO 10993 ensures that the silicone is non-toxic, hypoallergenic, and completely biocompatible for mucosal use (i.e. safe for vaginal use).

While some brands claim to use ‘medical-grade silicone’ in their menstrual discs, unfortunately, the term (and the period product market in general) is not tightly regulated, and many products on the market use low-quality silicone that may ‘technically’ be medical grade but hasn’t been tested for use inside the human body. 

If a brand doesn’t clearly state where their silicone comes from or which certifications it meets, that’s a red flag. Your vagina deserves better than vague claims and sub-par materials.

Hello Discs are FDA registered and manufactured in our ISO-certified factory in China.

Hello Discs are manufactured in our ISO-certified factory in China. The Hello Disc is FDA registered.

What size is the Hello Disc?

The Hello Disc menstrual disc is a handy ‘one size fits most’ design. The 68mm rim of the Hello Disc is designed to fit most users. It holds up to 50ml (the same as 10 regular tampons!) so offers more capacity than most menstrual products on the market.

Why one size?

Because the Hello Disc is held in place by the pubic bone rather than suction, it is not as reliant on size as menstrual cups. 

Yes, you can enjoy no-mess period sex with your Hello Disc in place. The Hello Disc menstrual disc sits high, directly below your cervix - in the same place as a diaphragm. It won’t get in the way of penetration and most people are unaware it is there. We recommend emptying your Hello Disc in advance.

IMPORTANT: The Hello Disc is NOT intended to be used as contraception and will not prevent pregnancy. It is not recommended to use your Hello Disc in conjunction with condoms as there’s a chance friction could cause a micro tear in the condom.

The Hello Disc menstrual disc is the result of a dream-team collaboration. Hello Period founders Robyn McLean and Mary Bond, a registered nurse, teamed up with renowned menstrual cup and menstrual disc guru, Kim Rosas of Period Nirvana to design the Hello Disc. Kim has tried virtually every menstrual disc on the market and felt there was a need for a disc that was easier to remove. And so Hello Disc was born!

While menstrual cups and menstrual discs are both designed to collect your period blood, the key difference between them is where they sit inside the body and how they stay in place. Menstrual cups sit in the vaginal canal and stay in place with suction. Menstrual discs sit slightly higher, in the vaginal fornix and are held in place by tucking behind the pubic bone. If you have an IUD, we'd recommend using a Hello Disc.

Check out our comparison video, here.

The Hello Disc is the top-rated menstrual disc on Google Reviews. The patented double-loop tab design makes it the easiest menstrual disc on the market to remove and also allows the user to remove it without mess. .The double tab can be worn different ways depending on what you find most comfortable. Unlike many other menstrual discs, the Hello Disc is made from the highest quality USP Class VI silicone, one of the most trusted materials in the medical industry. USP Class VI silicone requires extensive testing, including systemic toxicity, irritation, and implantation studies. ISO 10993 certification means it has passed rigorous testing for long-term use inside the human body. It ensures that the silicone is non-toxic, hypoallergenic, and completely biocompatible for mucosal use (i.e. safe for vaginal use).

The Hello Disc is suitable for anyone who prefers internal period products. It sits higher than a menstrual cup. It is folded before it is inserted. It can be worn for up to 12 hours at a time and can be used during exercise, swimming and overnight.

The patented double-looped design of the Hello Disc menstrual disc means it can be easily removed mess-free with one finger. It is possible that you will nail this the first time you try, or it may take a little practice! The key is to pull the tab upwards as the disc is leaving your body so the contents tip backwards into the toilet.

With proper care your Hello Disc menstrual disc will last for years. Ideally, you should look to replace your Hello Disc at least every 5 years. Some people prefer to replace their Hello Disc more regularly - it is a personal choice. However, if your menstrual disc shows any signs of wear or develops cracks, we recommend you replace it immediately. Follow the care instructions and keep your disc away from sharp objects - and your family dog or cat who have been known to steal them as chew toys!

Generally speaking menstrual discs are suitable to use with a retroverted or retroflexed uterus. The vast majority of people with a retroflexed uterus find that they can use discs. If you are struggling to get your disc into position, we recommend giving the rim closest to the spine a small upwards flick to help it into position.

Measuring your cervix is easy. Because your cervix can move during your cycle, for the most accurate results, we recommend following the below steps on day 1 - 3 of your period. 

Step 1:  Wash your hands 

Step 2:  Insert a finger into your vagina and feel for your cervix (sometimes a gentle sweeping action will help find it). Your cervix will feel a bit like the tip of your nose - kinda soft and springy.

Step 3:   Take note of how far your finger is in and then remove it. Measure the length against a ruler. 

Step 4:   Check your measurement with our guide below to determine your cervix height.

PRO TIP: Measure your cervix when you are in the shower!

You can find more information here.

With proper care your Hello Cup will last you around five years. There are no set rules around when you should replace your cup. If you want to replace it every year, that is fine too. Between uses we recommend storing your cup in one of our organic cotton storage bags and / or somewhere out of direct sunlight with good air circulation.

Hello Cups are made from medical-grade TPE (thermoplastic elastomer). They are hypoallergenic and free of BPAs, silicone, rubber and latex. Colours used are certified food grade and comply with EU and FDA standards. Hello Cups are vegan certified and are not tested on animals.

Hello Cups are the perfect travel companion - we wish we'd known about cups when we were backpacking around the world! Not only will you have more money to spend but you'll have more room in your bags and you'll never be caught short no matter where in the world you are.

Yes! Inserting a menstrual cup is very similar to inserting a tampon. Our small Hello Cup is our recommended starting point for teens. Hello Cups can be worn for swimming, sports and overnight. Some websites suggest menstrual cups may interfere with the hymen. The hymen will stretch and / or break naturally at some point, not necessarily during sex or due to using internal period products. 

The risk of getting TSS (toxic shock syndrome) while using a menstrual cup or menstrual disc is extremely low. TSS is a rare but serious condition caused by toxins released by the bacteria Staphylococcus aureus. Symptoms include fever, chills, dizziness, fatigue, muscle aches, or rash. If you experience any of these symptoms remove your Hello Cup period cup or Hello Disc and seek medical advice. Ensure you do not leave your cup or disc in for more than 12 hours to keep yourself safe. TSS can only occur if the toxin enters your bloodstream. This can happen if you have an abrasion – which could be caused by sex, nails, tampons or cups being inserted without sufficient lubrication. If you are aware you have an abrasion, avoid wearing your menstrual cup, disc or tampon until it has healed. Wash your hands before and after changing your cup or disc.. 

Unlike most brands of period underwear, Hello Undies have a leakproof seal around the outer edge of the absorbent gusset. Advanced fabric technology means our period underwear has a thin gusset but is more absorbent than most other brands. All our styles are reusable and have a quick-wick top layer to ensure you always feel dry. They are also suitable for light bladder leakage and postpartum care. They can be worn alone or as backup to your Hello Cup or Hello Disc. 

No harmful PFAS are added to our underwear. All fabrics are OEKO-TEX® STANDARD 100 certified and have been laboratory tested with strict scientific standards to protect your health.

It depends on the style but absorbency ranges from 10ml for our Sweet Cheeks thong through to 50ml for our Best in Show Boxer. All our period underwear has a leakproof seal around the outer edge of the gusset.

No they’re perfect light bladder leakage, gym workouts, postpartum - anytime you need a bit more backup. But TBH, the gusset is so thin, you can totally wear them everyday too.

After removing, rinse your undies in cold water and put in the washing machine with your regular load on a cold or low temperature wash. Do not use fabric softener. Dry them inside out (so the gusset dries fully) on the clothesline or drying rack.

Our Best in Show boxers are a great option for heavy flows and overnight. Designed for full coverage, the absorbent gusset runs from the front to back waistband to ensure maximum absorbency and allows you to have a full night’s sleep without having to worry about changing. 

Our Sweet Cheeks thong, Just Briefly mid waist brief and High Achiever high waist brief are all made from a nylon and spandex with a polyester, spandex and nylon gusset. The leakproof layer is PU. 

Our Best in Show boxer is made from bamboo and spandex with a polyester, spandex and nylon gusset. The leakproof layer is PU.

Six pairs should see you through an average menstrual cycle with one load of washing in the middle. If you have a heavy flow you might need to change them more often, so you’ll need more. If you’re using them to manage light bladder leakage, we suggest six pairs as a starting point and then add more as needed.

Our leak-proof period underwear is designed to last. You should get at least two years of wear from them, if not longer.

Our Hello Pad and Liner range has been designed to replace single-use sanitary pads and panty liners. Not only are they reusable but they have higher capacity and are more slimline that their disposable cousins - something we know you will love!

Our period pads and liners are made using leading-edge absorbent and leakproof fabric technology. The seams are sealed to give you leak-free performance you can rely on.

Our reusable, absorbent and leakproof Hello Pad range is designed for people looking for a more comfortable, reliable and environmentally friendly way to manage their periods. They can be used for light bladder leakage and postpartum care too.

Hello Pads are super thin and hold more than single-use pads thanks to their advanced, absorbent fabric technology. The adjustable stainless steel metal domes and the silicone design on the underside of each pad ensures they stay put. And the best bit? They won't make a crackling sound when you move!

Our Fresher Than A Daisy liners are designed to replace single-use panty liners. They're a great option for daily wear, for the gym or for light spotting, these liners are so thin and discrete you won't know you're wearing them.

Our pads and liners are designed to be easy care - simply rinse with cold water after wear and put in the washing machine.

It will depend on your flow and personal preferences. Our Hello Pad range has higher capacity than most single-use pads.Our Ride or Die pads will hold 30ml which is the same as six regular tampons. For most people, one pad sees them through a full day, making them a great option for school or work.

Our Overnight Success pads hold 60mls and are longer in length. We've designed them specifically for heavier flows and overnight wear.

If you have a light flow or are looking for a 'backup' for your menstrual disc or menstrual cup, then our Fresher Than A Daisy liners are a good choice.

Eight pads should see you through an average menstrual cycle with one load of washing in the middle. If you have a heavy flow you might change your pads regularly, you might want to have up to ten pads on rotation. If you are using our pads for light bladder leakage or bladder incontinence, we'd also recommend having 8 - 10 pads on rotation.

Yes, we'd recommend our Overnight Success pads for heavy flows. They perform like a maxi pad but without the bulk! Designed with extra length at both the front and back, each Overnight Success pad holds 60mls - the same as six super tampons.

Yes, our Hello Pad range can be used for light incontinence or bladder leakage. Hello Pads are also great to use during pregnancy and after pregnancy when you might experience leaks when you cough, sneeze, laugh or lift something heavy.

Wash your pads or liners before you use them for the first time to activate the absorbent technology. Our pads and liners can be hand or machine washed. After use, give them a quick cold rinse until the water runs clear, then put them in the washing machine with the rest of your laundry on a cool wash. Use your ordinary washing powder or liquid. Do not use bleach, fabric conditioner or antibacterial sprays.

No our Hello Pad and Liner range do not have any harmful PFAS or chemicals added. The fabrics we use are independently lab tested and have Oeko-Tex Standard 100 accreditation.

Don't let the thinness of our pads and liners fool you! These beauties are super absorbent and leakproof.

Our Ride or Die pads are able to absorb up to 30ml - the same as 6 regular tampons.

Our Overnight Success pads absorb up to a whopping 60ml. Perfect for heavy flows, overnight or postpartum.

Our Fresher Than A Daisy liners absorb 10ml and are a perfect everyday panty liner that is whisper thin and comfortable. They're great for gym workouts and light spotting too.

Period swimwear uses clever technology to let you swim with confidence when you’re on your period.

Our ‘The One’ period-proof swimsuit contains multiple built-in layers designed to absorb menstrual blood while keeping water out. The top layer of the gusset will wick moisture away from the body and into the absorbent core which is designed to lock it in. A waterproof outer layer then prevents anything from leaking out. 

The materials used in Hello Swim ensure that your swimsuit will stand the test of time and provide leakproof peace-of-mind. The main part of the swimsuit is made from high-quality nylon and spandex. The gusset is made from polyester and nylon and backed by a leakproof TPU layer.

Hello Steamy is a steam steriliser. It will sterilise your cup or disc in four minutes. Just add water, plug it in and press the button. Hello Steamy will automatically shut off when finished.

Yes, you can just push the button and walk away and let Hello Steamy do its thing. After just a few minutes Hello Steamy will automatically turn off and your menstrual cup or menstrual disc will be sterilised.

Yes, most other brands of menstrual cups and menstrual discs will fit in Hello Steamy. However, check the measurements of your product against Hello Steamy first.

What is Hello Wash and how do I use it?

Hello Wash is perfect for all your sustainable period products - including menstrual cups, menstrual discs, period underwear and washable pads / liners. It’s even great for hands. Add a small amount to the item you want to clean, lather with cold water and rinse thoroughly. Hello Wash is unscented and not tested on animals.

Hello Go provides a barrier to bacteria for up to 24 hours.  Spray onto a dry Hello Cup or Hello Disc and allow to dry. A single application every 24 hours forms an invisible barrier shield on the skin or surface. Works by forming a layer of microscopic "pins" which attract, pierce and kill pathogens. The same principle as a pin popping a balloon. Also, this means that the pathogens cannot reform.  Traditional barrier sprays kill bacteria by poison or high alcohol content. Hello Go is alcohol-free and safe for food and surfaces (not just cup/disc and hands). It is non drying and has a pH of 6.9 (water is classified as neutral at pH7). When it is dry on the cup it forms a layer which is bound to the surface of the cup and doesn't leach into the vagina.

Hello Go provides a barrier to bacteria for up to 24 hours.  Spray onto a dry Hello Cup or Hello Disc and allow to dry. A single application every 24 hours forms an invisible barrier shield on the skin or surface. Works by forming a layer of microscopic "pins" which attract, pierce and kill pathogens. The same principle as a pin popping a balloon. Also, this means that the pathogens cannot reform.  Traditional barrier sprays kill bacteria by poison or high alcohol content. Hello Go is alcohol-free and safe for food and surfaces (not just cup/disc and hands). It is non drying and has a pH of 6.9 (water is classified as neutral at pH7). When it is dry on the cup it forms a layer which is bound to the surface of the cup and doesn't leach into the vagina.