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Terms & Conditions

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Website Overview
This website is operated by The Hello Cup Company Limited. Throughout the site, the terms “we”, “us” and “our” refer to The Hello Cup. The Hello Cup offers this website, including all information, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/ or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or products which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by MRD WEB Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


The Hello Cup Company Limited: General Terms & Conditions

These terms and conditions of trade apply to all our sales. Any order placed with The Hello Cup Company Limited (“Our”, “Us”, “We”) by you (“You” or “Customer”) constitutes your agreement to be bound by these terms.

1. Sales and Purchase
1.1 Your placement of an order with us (“Order”) constitutes an offer by you to purchase goods from us on these terms. The Order is placed when it is submitted to us.
1.2 Unless otherwise agreed in writing with us, you must not purchase goods from us for the purpose of resale.
1.3 If we accept the Order, a binding contract between you and us will arise on these terms (the Contract).

2. Price
2.1 Prices quoted on our website include GST and delivery costs. Unless otherwise agreed in writing, the price of the goods will be the current price on the day of order. We may change our prices from time to time.
2.2 The prices we charge must be paid before we have an obligation to deliver.

3. Payment
3.1 Payment will be in accordance with our online service by credit card with LAYBY option.
3.2 For special deliveries and payment (for example retail) please contact us at hello@thehellocup.com.

4. Delivery
4.1 We shall deliver the goods to the address stated on the online order.
4.2 We shall deliver the goods by such method we consider to be appropriate from time to time.
4.3 The Customer agrees to inform us within 14 days of the date of order if proof of delivery is required. After this period, no liability will lie with us for proof of delivery.
4.4 We will not be responsible for any part delivery or delay in delivery of the goods as a result of events occurring beyond our control. We are not responsible for any consequences (direct or indirect) arising from such delay or non-delivery.

5. Guarantees
5.1 The Consumer Guarantees Act 1993 applies to this contract and accordingly:
(a) if any of the goods fail to comply with any guarantee in the Consumer Guarantees Act, we will replace those goods;
(b) without excluding our obligations under the Consumer Guarantees Act 1993, the Customer acknowledges that we do not provide any Express Guarantees (as defined in that Act);
5.2 There are otherwise no returns on sales and we do not offer refunds where you have changed your mind once you have received your item.
5.3 You are responsible for the proper cleaning and maintenance of our products. You acknowledge that you have read our “how to use” section of our website before agreeing to purchase.
5.4 You otherwise agree to purchase at your own risk. You agree that we are not liable for any direct or indirect loss or damage howsoever arising.

6. Intellectual Property
6.1 We own all copyright and other intellectual property in our products and trademarks. Everything on this website is copyright. We welcome the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content.
6.2 You may not copy or display or use for commercial purposes, any part of this site without our express permission.

7. Governing Law
7.1 These terms and conditions are governed by the laws of New Zealand.