Hello Period

Check our Shipping information here

Refund/returns information:

We cannot refund any Hello Cups, Hello Discs, Hello Undies, Hello Pads, Hello Wash, Hello Lube, Hello Liners or Hello Go which have been used or if the packaging has been opened. 

If for some reason we've managed to muddle up your order, send us an email to orders@thehellocup.com and we'll sort it out pronto.

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out. 

We want your decision to purchase Hello Period products to be the best move you've ever made. Please check our size guides before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com. 

After your order ships, you will receive your tracking info via email. If you haven't received a notification, please check your spam folder. We ship Monday - Friday. We're a small team and appreciate your patience. If for some reason we've managed to muddle up your order or you have a question around shipping or delivery, send us an email to orders@helloperiod.com. 

Please choose carefully - while we do accept returns the box must be unopened and sealed. Cost of return freight to our New Zealand warehouse is covered by the customer.

We cannot refund any Hello Period product that has been used or if the packaging has been opened. We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out.

The FAQ section on our website has lots of tips on using our products. If you have any additional questions then don't hesitate to email us at hello@helloperiod.com